It is nice, clean and the staff were quite polite; however the breakfast wasn't the most delicious exactly. They could have more variety. The room was comfortable, my mom anjoyed the shower so I broadly recomend staying at this hotel

Liked everything about this place, friendly staff, good locacion, clean location, very helpful staff at the front desk rooms very clean. nicely decorated, security at premisses, continental breakfast very fresh and tasty, plenty of selections to choose from.

I forgot my iPad in my room. Called within hours when I got to my destination. Was told it was not found. Realize it was an expensive item however I would have hoped for more honest employees. I have offered a reward as there was a lot of personal information on it

During the third weekend of November, City of Leon organizes a hot-air balloon festival, so it is really hard to find accommodation. After many calls, I got a place in this hotel, but the room was too expensive (it was the equivalent for a Boutique Hotel). It is a business style one, so don't expect any special feature. Although, it is clean and the staff is very friendly. The breakfast is good, you get scramble eggs, sausages, a Mexican dish, fruit, coffee and not natural juice.

I booked with them 3 rooms. On arrival we payed separetly each room per family. 1 on debit card, 1 on credit card and 1 in cash. Due to poor administration and bad service, the front desk lady didn't mark one of the rooms form the reservation and registered it in someone else's name, which caused my credit card a "no show" charge, even though all rooms previously booked were payed for. I've been in e-mailing the front desk and Mr. Alberto Guzmán credited as General Manager with no response whatsoever. I've sent them my credit card statement with the extra carge, my debit card statement, and the other credit card statement where the charge was made for the "no show" room. 3 months after, and I have no refund and no response. No Hotel is worth this kind of time wasting problems, plus the interest fee charged for 3 months of this hotel's mistake.