End of November last year we booked a room in Hotel One Plaza Galerias for three guests for 2 nights in this hotel. After having checked in, it turned out that the organization who had invited us for a conference in Querétaro also made a reservation in another hotel. So one hour after checking in we cancelled our three rooms in Hotel One, and paid separately half the price for one night for each of the unused rooms as a penalty. So far no problem. However, would I have known that the hotel took both payments for my room from my credit card, but did not correctly transfer the reimbursement for the 2 nights on my credit card. To date the hotel has not reimbursed me the fee for the unused 2 nights. On many occasions we have exchanged telephone calls and emails about the failure to reimburse me, but every time I´ve tried to get the reimbursement, the hotel administration finds another mistake somewhere (the bank, my credit card). Never has the administration been able to show proof that the cancelled payment was effectively transferred onto my credit card. Obviously the administration is unwilling to recognize something went wrong on their side (possibly fraud). So this is certainly not a hotel to recommend. Jaap Schoorl

Cheap hotel with clean and comfortable rooms; it's not a luxury one, but you get the basics, plus breakfast included in the rate. Staff is nice and willing to help with directions over the city and places to go.

This hotel is confusing "low cost" with low quality. I was told at the moment of my reservation that the six rooms we reserved had two queen beds. False! Also, lukewarm water, blow drier didn't work, plumbing clogged. Etc. breakfast was complicated, as the trays kept running out of food.

This is really a basic hotel where you can spend the night just to sleep, self service but the rate is good. One king bed, extra pillows if you ask at the front desk, complimentary breakfast from 8 to 11 I believe. I little difficult to find nevertheless the location is good. Good relation price - quality.

Rooms, spartan but functional, with comfortable bed, large desk and internet. The complementary breakfast was adequate with a lot of choice. No fridge but free ice in large buckets. Do not use google maps to find it as it points a side street by University over 0.5km away. Also Ave 5 de Febrero is not signed very well but is actually either side of the Federal 57. The One hotel sign is not that obvious but the hotel is between the Fiesta Inn and the Holiday Inn