One León Polifórum
- Business center
- Free local calls
- Guests access with guide dogs
- 100% smoke free hotel
- Safe in reception
- Free Wi-Fi access
- Breakfast Only
- Handicapped access
- Meeting Room
- Outdoor parking
- Pets are not allowed
- Laundry service
One Leon Poliforum
Liked everything about this place, friendly staff, good locacion, clean location, very helpful staff at the front desk rooms very clean. nicely decorated, security at premisses, continental breakfast very fresh and tasty, plenty of selections to choose from.
"Left item in room"
I forgot my iPad in my room. Called within hours when I got to my destination. Was told it was not found. Realize it was an expensive item however I would have hoped for more honest employees. I have offered a reward as there was a lot of personal information on it
"Make your reservation in advance"
During the third weekend of November, City of Leon organizes a hot-air balloon festival, so it is really hard to find accommodation. After many calls, I got a place in this hotel, but the room was too expensive (it was the equivalent for a Boutique Hotel). It is a business style one, so don't expect any special feature. Although, it is clean and the staff is very friendly. The breakfast is good, you get scramble eggs, sausages, a Mexican dish, fruit, coffee and not natural juice.
"Charged me double and haven't refunded yet after 3 months"
I booked with them 3 rooms. On arrival we payed separetly each room per family. 1 on debit card, 1 on credit card and 1 in cash. Due to poor administration and bad service, the front desk lady didn't mark one of the rooms form the reservation and registered it in someone else's name, which caused my credit card a "no show" charge, even though all rooms previously booked were payed for. I've been in e-mailing the front desk and Mr. Alberto Guzmán credited as General Manager with no response whatsoever. I've sent them my credit card statement with the extra carge, my debit card statement, and the other credit card statement where the charge was made for the "no show" room. 3 months after, and I have no refund and no response. No Hotel is worth this kind of time wasting problems, plus the interest fee charged for 3 months of this hotel's mistake.
"Extremely poor service"
Rooms are small but decent, however the service is what makes this a very bad choice, unless you don't mind cardboard for breakfast and being ripped off by the front desk. Firstly, it is labelled a "business hotel" for easy check out, so they make you pay up front, or else they will not check you in - so either pre-pay or come prepared. Then, when you check out, they want to charge you again because the dollar exchange rate changed - after you've already paid! When you ask to see the written policy for the extra charges, or talk to a manager, neither are available. Then, aside from the fruit, the breakfast is minimum effort - not for you, but for the people who prepare it. Scrambled eggs, refried beans from a bag, and literally tortilla chips with sauce (which was supposed to be chilaquiles, I guess). As someone who travels often on business, I was not impressed.
Top-rated Attractions Nearby
This room is specially equipped with wheelchair access and hand rails throughout the restroom to help guests feel comfortable. It offers the same amenities and security as other guest rooms, with a Queen bed, restroom with shower and tub, cable TV, work desk, climate control, wireless Internet access and telephone with voicemail. This room can be connected to a single room via an interior door.
Superior Room, 1 Queen
These comfortable and secure rooms allow guests to rest and recharge for their next activity. They are simple and practical and equipped with a queen bed, cable TV, work desk, climate control, wireless Internet access and telephone with voicemail.
Superior Room, 2 Twin
Whether you're traveling for work or play, these modern and simple rooms offer the comfort and security you need during your stay. They offer a restful space with two twin size beds, closet, cable TV, work desk, climate control, wireless Internet access and telephone with voicemail.