Booked hotel One Cuernavaca for a stay, got debited right amount and confirmed room by hotel same day. At arrival hotel employee Juan V confirmed they where overbooked and despite having a confirmation and a payed bill, no room was available. No solution was offered by hotel, what lead to a very uncomfortable situation, having a late night arrival and left alone with no room for this night. The employee confirmed only there is no room and acted as "this can happen"...personally I think this is the worst experience for a hotel guest and should never happen without been offered a solution/alternative, less as local unknown tourist and in an insecure environment. Can not recommend this hotel.

The hotel offers a very good option if you are travelling from Mexico City to the Pacific coast as its location on the main highway through Cuernavaca is an optimal place. Good, fast service for travelling on a budget. The rooms are clean.

Rooms are ok and clean but extremely small. There is little parking space so the hotel staff needs to keep moving the cars around which is not ideal. Asked for extra pillows they said they didn't have any available because other people asked for them earlier. Not really good for family but rather a place to sleep while on business or just passing through. If visiting the city there are much better options for the price.

As I said, a nice clean room every day. Nice Continental breakfast. Readily available taxi service. It is difficult to leave there and go anywhere on foot as the road is under construction and there is no sidewalk. This also prevents people from randomly wandering in, so there's that. Staf is very friendly and helpful.

Is a nice hotel if you need efficient lodging and nothing else. The facilities are clean and well maintained, staff is nice and attentive, rooms are clean and in good shape. There is no amenities which for me was ok as I was not planning to stay at the hotel more that necessary.