Unfortunately, this is one of the very few “bad” hotels I have ever stayed at. Everything here is sub-standard of what someone would consider a hotel experience you pay for. The rooms are incredibly noisy, and provide no service whatsoever. I arrived at 8pm, and wanted to order dinner at 9pm. The in-house Restaurant was already closed, and the off-die option they provide for food delivery, did not work because it was Sunday evening. Also, the service provided at the Front Desk is a joke. These girls have no clue about general customer service. Shame on you, Querétaro, for not providing other Hotel options close to the airport. This place truly sucks!!

I would rather sleep in the airport! This chain is over priced! Had to ask for Hangars, pillows and no coffee/tea in room. Found 2 outlets. 4 pillows =1 half assed. Noisy road noise all night long. Expensive taxi ride at 0200 in the morning. Large 18" tv. For 70 usd there are better and nicer hotels. No bugs yet and bed is not bad.

We stay here when we travel back and for from Belize to US. Always friendly and clean rooms. Breakfast is really good with plenty of options for everyone. Parking area has security at night. Also has a restaurant next door.

terrible traffic noise, otherwise clean and comfortable. close to airport. the desk people were very helpful with a wake-up call and airport taxi, but didn't have any change for the cab. didn't have occasion to try any food options.

Our room was very clean and comfortable. Some people have mentioned the highway noise but I didn’t find it too loud. Breakfast was good with several options to choose from. This makes a good stopover on the way from QRO to SMA.