I have made a booking in this hotel from January 11th 2022 to January 12 2022. They did not accept the payment made during my booking as I've booked through Booking.com and they do not accept Distance Payment. I therefore made a wire transfer to them. Wire transfer got through and I provided them with a proof of the transfer. yet, when I've tried to check in they told me they did not receive the money yest and they refused to give me a room eventhough I had an other payment method to show them. Wire transfers take time and it is quite normal they did not receive it at time of check in. The worst is that they refused to refund me with the amount I had already transfered. So they robbed me and they are fine with it. I totally advise people to go to an other hotel as you might not be received well in this one. And trust me... I have done many hotels and some in very bad places. But i had never been treated this way. I am thinking about filling a complain to the police and to Booking.com...

Rough, old towels. Fairly new, clean, good service at the front desk. Young staff. No restaurant but free continental breakfast is good with no strings attached. WiFi was sometimes difficult to connect to.

We stayed here on business for a few days by arrangement of our hosts. This hotel’s location may be convenient for some travelers—for example, it’s not far from the university (UNAM)—though otherwise there’s little of interest nearby. The staff was helpful and the premises were clean. Unfortunately, the beds and pillows were a bit lumpy; our room’s temperature control was unreliable, and a fan blew chilly air directly on the bed; the shower fixture was fixed at an inconvenient angle; and sound insulation was such that toilet flushes from rooms above ours were intrusively audible. The breakfast buffet was fairly good, though on a Sunday morning tea, sugar, and some food items were slow to be refilled and rubbish was slow to be removed. Worst of all, on two nights our sleep was disrupted by obnoxious revelers in the hallway, and calling the front desk drew slow and ineffectual responses. The Hotel One is nonetheless a decent choice for travelers who need basic lodging and don’t expect much more.

I stayed there for 7 nights and I left it because someone opens my bag and roped some money from it. They didn't act officially at all - nobody speaks English well. I spent three hours in the lobby trying to solve it and to understand whats going on finally, they shifted me to another hotel related to the same operator - with breakfast voucher 1000 pesos instead of my stolen money.(My room was already with free breakfast) My experience was truly humiliating and I am not satisfied with their attitude. I don't recommend this hotel to any tourist or business man

Stayed for two nights and the accommodations were adequate. The room was clean and spacious enough but the towels were very worn on the edges. Also, small things like tissues and hair conditioner are not supplied. The morning breakfast was adequate but both mornings had to ask staff to brew more coffee. The staff need to focus a bit more on the details.